DELIVERY AND RETURNS
General
Although we are strongly committed to delivering in the timelines estimated in our Order confirmation or displayed on our Website or above, delivery timelines are estimates only. Time shall not be considered of the essence. Timelines start from Order confirmation. However, if we have not delivered your Order within 30 days of Order confirmation, we will provide you with a full refund. We are not responsible for failures to deliver for reasons outside our reasonable control, including where you are not available to take delivery of your Order or request postponement.
Orders are delivered daily excluding UAE public holidays. It is your duty to ensure appropriate access for deliveries, including in particular but without limitation on Fridays. Please note the courier will make up to four phone calls to book the delivery time slot with you. And up to three attempts to deliver before your Order will be cancelled.
UAE & International Shipping
Shipping Free to all destinations, this is excluding Government charges, clearance and customs duty, Taxes and duties are calculated according to your shipping destination.
webapi.ramialali.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
Process and order tracking
Once you’ve placed an order, we’ll send you an Order Confirmation email.
Where possible, we deliver most orders direct to your door using our own delivery team or our trusted courier partners.
For more information on the progress of your orders, call us on +971 4 394 5607 (from 10am to 6pm & from Sunday to Thursday – UAE Time zone) or email orders@ramialali.ml
Heavy Orders
For heavier weights or large package sizes, please contact us as additional fees may apply. Should any additional charges apply to your order, a member of our team will get in touch with and let you know before your order is dispatched.
For more information please contact us on +971 4 394 5607 (from 10am to 6pm & from Sunday to Thursday – UAE Time zone) or email orders@ramialali.ml
Delivery Time
From 14 days to 21 days worldwide.
For further questions please reach out to email orders@ramialali.ml or simply call us on +971 4 394 5607 and our expert team will be happy to help. (from 10am to 6pm & from Sunday to Thursday – UAE Time zone)
Returns policy
Returns are accepted up to 7 days after delivery of the order.
Refund is approved by Rami Al Ali once the returned good has been received and inspected.
The returned good should not have been worn or damaged and should have the tag on it.
The returned good should be returned in the same packaging it was received.
Note: Sale items are non-refundable
To return a dress send e-mail to orders@ramialali.ml with reason of return.
Sanitary Measures for COVID-19
In light of COVID-19, Rami Al Ali is taking extensive precautions to ensure your safety and the safety of our employees. Our response team has enforced stringent measures at every step of your order and delivery process, through enhanced hygiene protocols that put you first. For delivery, all our vans are fully cleaned inside and out in an intensive daily process that ensures the utmost hygiene. Drivers are equipped with disinfectants and face masks, and wear protective gloves when handling any order. We promise to always uphold your confidence in us as we do everything in our power to support you and our community.